{"iri":"https://folio.openlegalstandard.org/R9PLqqxNIpwbQxLWPoLvR5n","label":"CRM Management","sub_class_of":["https://folio.openlegalstandard.org/ROb7P1zmS9dqMfXoFzhfu6"],"parent_class_of":[],"is_defined_by":null,"see_also":[],"comment":null,"deprecated":false,"preferred_label":null,"alternative_labels":["Customer Relationship Management"],"translations":{},"hidden_label":null,"definition":"CRM Management refers to the process of managing customer relationships and interactions with a law firm, including the use of technology and data analysis to improve client satisfaction and retention.","examples":[],"notes":[],"history_note":null,"editorial_note":null,"in_scheme":null,"identifier":null,"description":null,"source":null,"country":null}