{"iri":"https://folio.openlegalstandard.org/RCoanW4qIyxyCW6i0RJ4M4N","label":"Service Level Agreement","sub_class_of":["https://folio.openlegalstandard.org/RZ2ygZBRYA0HT25x0f50Du"],"parent_class_of":[],"is_defined_by":null,"see_also":[],"comment":null,"deprecated":false,"preferred_label":"SLA","alternative_labels":[],"translations":{},"hidden_label":null,"definition":"An SLA is a commitment between a service provider and a client detailing the standards and quality of service the client can expect. It often specifies response times, uptime percentages, and remedies for failing to meet agreed-upon benchmarks.","examples":[],"notes":[],"history_note":null,"editorial_note":null,"in_scheme":null,"identifier":null,"description":null,"source":null,"country":null}