# Service Level Agreement

**IRI:** https://folio.openlegalstandard.org/RCoanW4qIyxyCW6i0RJ4M4N

## Labels

**Preferred Label:** SLA

## Definition

An SLA is a commitment between a service provider and a client detailing the standards and quality of service the client can expect. It often specifies response times, uptime percentages, and remedies for failing to meet agreed-upon benchmarks.

## Sub Class Of

- https://folio.openlegalstandard.org/RZ2ygZBRYA0HT25x0f50Du

**Deprecated:** False